Social Media Response Jobs in Washington, DC
Got a knack for social media and love diving into the details? We’re looking for someone just like you to join our client as a Social Media Response Coordinator. You’ll have the chance to engage with our client’s audience, crunch engagement numbers, and get to the heart of what makes their community tick. If you’re excited by the idea of shaping our client’s online voice and making real connections, we’d love to hear from you!
Contact 1 is a local, woman-owned staffing and recruiting agency in the heart of D.C. We are a nimble team of compassionate, hands-on professionals, leveraging our years of hard work to help professionals and businesses alike achieve great things. We can’t wait to connect you with your next great opportunity.
Social Media Response Coordinator Job Description
As a social media response coordinator, you’ll play a crucial role in managing and enhancing the online presence and reputation of our client’s brand. Your responsibilities will include:
- Keeping a close eye on all brand mentions, comments, and direct messages across various platforms to gauge public sentiment and identify any emerging trends or issues.
- Responding to comments, questions, and concerns in a timely and professional manner. This also includes engaging in conversations that increase brand visibility and customer loyalty.
- Collaborating with social media specialists to promote the online brand and to enhance customer experiences.
- Staying abreast on public relations events that are trending on social media by performing market research.
- Evaluating complex issues to determine the proper course of action, including notifying a supervisor if needed or making recommendations to improve various company processes when necessary.
Qualifications
To excel in this role, you should possess the following qualifications:
- Bachelor’s degree in a relevant field (business, communications, marketing, or similar) is required along with 0-2 years of professional experience.
- Must have demonstrable experience with social media engagement, content creation, and community management.
- Both written and verbal communication skills are crucial for crafting clear, engaging, and brand-aligned messages.
- Creative and effective problem-solving skills to address customer concerns and crisis situations.
- Strong customer service skills and a positive attitude are critical!
Benefits and Perks
Our client offers a comprehensive benefits package, including:
- Competitive salary.
- Health insurance coverage, including medical, dental, and vision.
- Retirement savings plan with company matching.
- Professional development and training opportunities.