Remote Customer Service Jobs
We’re hiring for a Remote Customer Service Associate who is an expert problem solver and passionate about creating delightful customer experiences. If you love technology and have a knack for turning challenges into positive outcomes, we’d love to hear from you!
Currently, we are only accepting applications for this role from individuals who reside in DC, MD, VA, FL, MO, WV, OH, GA, MI, or TN.
Contact 1 is a local, woman-owned staffing and recruiting agency in the heart of D.C. We are a nimble team of compassionate, hands-on professionals, leveraging our years of hard work to help professionals and businesses alike achieve great things. We can’t wait to connect you with your next great opportunity.
Remote Customer Service Associate Job Description
As a Remote Customer Service Associate, you will be the front line of our client’s company, ensuring their customers receive an outstanding service experience. You’ll handle inbound calls, emails, and chat inquiries, providing support, resolving issues, and elevating customer satisfaction across the board. Here are your key responsibilities:
Customer Interaction
- Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
- Provide clear and concise information to resolve customer questions and issues.
- Maintain a polite, professional, and empathetic tone in all communications.
Issue Resolution
- Diagnose and resolve problems, escalating complex issues to the appropriate teams.
- Follow up on unsettled issues to ensure they are resolved to the customer’s satisfaction.
- Log all interactions and outcomes in the customer relationship management (CRM) system.
Feedback and Improvement
- Collect and record customer feedback to identify trends and areas for improvement.
- Participate in team meetings and training sessions to share insights and suggestions.
- Continuously look for ways to improve processes and enhance customer satisfaction.
Product and Service Knowledge
- Stay informed about company products, services, and policies to provide accurate information.
- Assist customers with navigating the company’s website or using their products/services effectively.
Qualifications
To excel in this role, you should possess the following qualifications:
- High school diploma or equivalent; some college or professional training preferred.
- Minimum of 1 year of experience in a customer service role, preferably in a call center setting.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working with computers and learning new technologies.
- Ability to work independently and manage time effectively.
- Empathy and a customer-first mindset.
- Must have a quiet, dedicated workspace and a reliable internet connection.
- Must reside in DC, MD, VA, FL, MO, WV, OH, GA, MI, or TN.
Benefits and Perks
Our client offers a comprehensive benefits package, including:
- Competitive salary.
- Professional development and training opportunities.