Social Media Analyst in Washington, DC
Do you have a passion for unraveling the complexities of digital engagement data? We’re looking for a social media analyst to help our client understand emerging trends, evaluate user engagement, and provide insights that shape their digital strategy. If that sounds exciting to you, apply now and turn your analytical skills into impactful strategies!
Contact 1 is a local, woman-owned staffing and recruiting agency in the heart of D.C. We are a nimble team of compassionate, hands-on professionals, leveraging our years of hard work to help professionals and businesses alike achieve great things. We can’t wait to connect you with your next great opportunity.
Social Media Analyst Job Description
As a social media analyst, you’ll play a crucial role in shaping our client’s online presence and understanding their audience’s needs and preferences. Your responsibilities will include:
- Monitoring and tracking social media, print, broadcast, online discussions, and content across all platforms to assess conversations regarding the organization’s products, services, and brand.
- Listening to industry conversations and mentions to track patterns, verbatims, sentiments, and draw conclusions about the online presence and brand; focusing on conversations that would promote or provide customer service opportunities and insights.
- Developing reports identifying data patterns, insights, and trends; communicating data findings to relevant personnel to inform online content development and responses to critical events.
- Identifying, collecting, and prioritizing customer inquiries and complaints; collaborating with relevant personnel to resolve critical conversations.
- Escalating trending conversations and issues to management and ensure proper protocols are met.
Qualifications
To excel in this role, you should possess the following qualifications:
- Bachelor’s degree in a relevant field (business, communications, marketing, or similar) is required along with 3-5 years of professional experience.
- Must have demonstrated experience with social media and the ability to use social media, print, broadcasting, online monitoring and engagement tools.
- Should be able to compile and analyze qualitative and quantitative data, report results, and make recommendations based on the findings.
- Excellent writing skills and a positive attitude are key!
Benefits and Perks
Our client offers a comprehensive benefits package, including:
- Competitive salary.
- Health insurance coverage, including medical, dental, and vision.
- Retirement savings plan with company matching.
- Professional development and training opportunities.